Is a security deposit required?
There is a $50 non-refundable security deposit required to hold a spot for a reservation. The $50 will be placed towards your final bill. In the event that you cancel your reservation, the $50 will not be refunded. In some cases, it can be transferred to another booking date.
Will my location be big enough for the inflatable?
Your location must be able to accommodate the size and electrical requirements for our equipment. This is for the safety of both participants and the equipment. The location must be free of clutter where equipment will be set up and there must be at least 5 feet of free space between the inflatable and any fences or gates. A free virtual consultation is available to ensure your site meets our requirements.
What does the set-up process look like?
Approximately 45 minutes prior to your reservation start time, our bounce team members will arrive to your event location to set up the items you have reserved. Your reservation starts at the allotted start time on the agreement and ends at the end period you specified. Our team will begin breaking down the equipment at the time the reservation ends.
What is the cancellation policy?
Any reservations cancelled 48-hours prior to the reservation start time will receive a 100% refund. All reservations cancelled 24-47 hours prior to the reservation will receive a 50% refund. NO REFUND will be given to cancellations less than 24 hours prior to reservation. Please remember to check the weather for your event prior to and at dates approaching your event (as the weather does change without notice).
